Check through for our Store FAQ for everything you need to know.
HiSmile Store FAQ ;
1. What payment methods do you accept?
We accept bank transfers and online transactions methods via our secure payment gateway. All transactions are processed safely.
2. How long does delivery take?
Lagos, Ogun, Oyo State: 1–2 business days. Other Nigerian states: 3–5 business days. Please note that international shipping is not available at the moment.
3. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email, sms or call to monitor your delivery.
4. What is your return policy?
We accept returns within 48 hours of delivery for items in their original condition and packaging. Please see our Refund & Return Policy for full details.
5. Are your products genuine?
Absolutely. All products sold on HiSmile Store are 100% authentic and sourced from verified suppliers.
6. Do you offer warranty on gadgets?
Yes, most products come with a manufacturer warranty. Details are listed on each product page.
7. How do I contact customer support?
Email us at support@hismiletechng.com or reach us via WhatsApp. We respond within 24 hours on business days.